Ensuring all consumers are treated fairly and the drive to understand what causes vulnerability is a growing priority for organisations. Consumer vulnerability may mean consumers are especially susceptible to detriment. This course has been designed to help you to identify and work with these consumers in a way that is both consistent and fair.
Being aware of the issues around consumer vulnerability and developing a strategy to ensure it is always considered, will help to ensure consumers get a fair deal and those most in need of protection are supported.
The training will cover the following areas:
- what is consumer vulnerability
- what are the possible causes of consumer vulnerability
- to help you understand how you might identify and work with consumers that may be vulnerable
- practical tips of how to support consumers
- the opportunity to reflect on current processes
- the opportunity to formulate a plan for improvement
This training is suitable for all businesses, front-line, customer-facing staff, management, specialist teams, back-office staff and relevant suppliers.
Find out more and register for this event